Privacy Policy

Data privacy is extremely important for WaterShed Monitoring. We want to be completely transparent about how we use your personal information.

This privacy policy explains how we use your personal data in order to:

Inform you and market our products and services to you;
Maintain, improve, and manage our products and services; and
Provide you with the best experience when interacting with WaterShed Monitoring digitally and online.

Below you will find information about how WaterShed Monitoring collects, uses, processes, protects, stores, shares, and deletes your personal data. We also tell you how to contact us to exercise your rights under applicable law.

Your Personal Data and Information

When you sign up for a service that requires registration, we ask you to provide your personal information.

We collect and use your personal information in compliance with the Loi québécoise sur la protection des renseignements personnels dans le secteur privé [Quebec Act for the protection of personal information in the private sector], the European Union’s General Data Protection Regulation, as well as other data protection legislation. We act responsibly and in accordance with the objectives set out in these laws.

Your personal information will not be used for purposes other than those for which it was collected. In such cases, WaterShed Monitoring will obtain your prior consent.

Who controls your personal data?

WaterShed Monitoring controls the personal data you provide to us and is responsible for your personal data in accordance with the European Union’s General Data Protection Regulation (GDPR) and Loi québécoise sur la protection des renseignements personnels dans le secteur privé (Act 25).

Personal data controller: WATERSHED MONITORING INC.

Address: 500-1255, Lebourgneuf Blvd., Quebec City, Quebec, G2K 0M6, CANADA
Federal Corporation Number: 8656878
Quebec enterprise number: 1169828119
Legal representative: Sonja Behmel

GDPR representative for the European Union:

Eric Fleurival – eFleurival
204 avenue de Colmar
67100 STRASBOURG
eric@efleurival.com

Personal data protection officer:

The Personal Data Protection Officer is responsible for answering any and all questions about our personal data protection principles.

If you have any questions about our data protection principles, including requests to exercise your legal rights, please do not hesitate to contact us:

Data Protection Officer: Karine Mailhot-Sarrasin
Company: WaterShed Monitoring Inc.
Email address: rgpd@watershedmonitoring.com
Mailing address: 500-1255, Lebourgneuf Blvd., Quebec City, Quebec, G2K 0M6, Canada
12, avenue Des Vosges, 67000 Strasbourg, France

What personal data do we collect on our website?

We collect the following information from our customers and visitors:

Last name;
First name;
Title;
Company or organization;
Telephone number and extension (if applicable); and
Email address.

This data, which is reserved for the exclusive use of WaterShed Monitoring, is collected when you fill out an online contact form and when you create an Enki account.

We also use cookies and log files, as described in this Privacy Policy, to collect location information about you, which we use to ensure that we are providing you with the most relevant information based on your location.

How long do we keep your personal data?

We keep your personal data for as long as you subscribe to our services. If you authorize WaterShed Monitoring to add your email address to our mailing list, this data will be kept for two (2) years after our last interaction.

WaterShed Monitoring will not retain your personal data longer than is necessary for the provision of the services to which you have subscribed, plus any retention periods required by applicable law, and will promptly destroy any unnecessary information.

What can we do with the information we collect?

1. Fulfill contractual obligations

We may only process your personal data if we have a lawful reason to do so. Therefore, we will only process your personal data if the processing is necessary to:

Fulfill our obligations (e.g., to respond to a contact or service request) and ensure the provision of the service to which you have subscribed; and/or
Comply with our legal or regulatory obligations.

2. Inform you about our products and services

We use your personal data to send you alerts and updates about our services based on your preferences and interests. If you subscribe to Enki, we will contact you without obtaining your separate consent to provide you with information about our services.

3. Enhance and build our list of current and prospective clients

As a company, we can only continue to thrive if we vigorously protect our institutional and commercial interests. This includes ensuring that our research and development activities are on the right track, and that our marketing strategies are targeting the right audiences with the right messages. As one of our clients or visitors, your data will be used to help us achieve these goals so that we can continue to offer you the best products and experiences.

4. Provide you with a unique, personalized experience every time

We collect and store certain information that we have collected from you and your devices (including through the use of cookies or other targeting technologies). This allows us to remember your browsing preferences on our site. It also enables us to present you with relevant information tailored to your needs. For more information about our use of tracking technologies, see our section on log files and cookies.

5. Administer, improve, and manage our services

We take appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction; accidental loss or alteration; unauthorized use, disclosure or access, particularly where processing involves data transmission; and against all other unlawful forms of processing and abuse.

You may refuse to provide us with your personal information at any time. However, this may mean that you will be unable to take advantage of all the services WaterShed Monitoring has to offer.

Who do we share your personal data with?

We share your data with WaterShed Monitoring’s external technical service providers, including subcontractors (e.g., for mail routing).
Your personal data is stored in Intuit’s Mail Chimp CRM solution (see Intuit’s privacy policy).

In order to be a socially responsible company, we may be required to share your data with the following types of entities, as permitted and required by law:

Government authorities and law enforcement agencies or officials, when necessary for the purposes identified in this Privacy Notice, as mandated by law or required to protect our legitimate interests under applicable law.

Neither WaterShed Monitoring nor any of its subcontractors market the personal data of visitors and users of our website.

Your Rights Regarding Your Personal Data

As a client and identified visitor to our website, you have the following rights regarding your personal data. Please note, however, that we will comply to the extent required by law; in some cases, where we are legally required to retain your data, we will refuse to comply with your requests. In such cases, we will explain why.

Accessing your personal data

You have the right to request access to your personal data. This also includes information concerning the following:

The purposes for which we retain your personal data;
The categories of data we retain;
How we use your personal data;
Who has access to your personal data and their location;
Where your personal data may be transferred;
How long we keep your personal data;
If you did not directly provide us your personal data, how we obtained it; and
Your rights under applicable law and ability to restrict data processing.

Deleting your personal data (right of withdrawal)

If you no longer wish to interact with us or no longer want us to retain your personal data, you have the right to ask us to remove all your personal data from our systems. More specifically, the right of withdrawal is understood to be an internet user’s ability to request that their personal information no longer appear on a mailing list, for one example.

Please note, however, that there may be legal obligations with which we must comply and which may require us to refuse to grant your requests or to retain certain information.

Correcting your personal data

You have the right to ensure that your personal data is accurate and complete and to request that we make corrections.

Limiting our use and processing of your personal data (right to object)

You also have the right to request that we stop using your personal data in a particular way (e.g., if you do not want us to create a profile of you for marketing purposes or to send you marketing communications).

Data portability

You have the right to request a copy of your personal data in order to transmit them to another company.

To exercise any of these rights, please contact our Data Protection Officer:

What You Need to Know about Log Files and Cookies

WaterShed Monitoring collects certain information through log files and cookies. This information mainly includes the following:

IP address;
Operating system;
Pages visited and search queries; and
Date and time of connection.

Log files and cookies are necessary for statistical purposes and for the proper functioning of our website, insofar as they enable us to do the following:

Provide easy and secure browsing;
Measure site traffic to manage performance;
Troubleshoot and fix bugs and performance issues;
Customize your experience and update new features; and
Manage your acceptance or rejection of cookies.

What are cookies?

A cookie is a small file that asks permission to be placed on the hard drive of your computer or mobile device when you visit a website. Placement of the file is contingent on your acceptance, and it then helps us analyze web traffic or informs us when you visit a particular website.

Cookies don’t take up much space and are automatically deleted when they expire. Some expire at the end of your session, while others are retained for a specific period.

What types of cookies do we use?

There are different types of cookies for different purposes. Some allow you to navigate the site and view certain features, while others give us an idea of your browsing experience so that we can improve it and make your future visits as pleasant as possible.

Cookies created by WaterShed Monitoring are called “internal cookies,” while cookies created by other parties are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be available on or through the website (e.g., advertising, interactive content, and analytics). The parties who create them may recognize your computer or mobile phone when used to visit the site in question and some other sites.

We use cookies for several reasons.

Strictly necessary cookies

These cookies are essential to help you navigate the website and view certain features, such as media plug-ins. They also ensure that your preferences are saved. These cookies are necessary for basic functionality.

In accordance with the provisions of the GDPR, these cookies cannot be deactivated.

Functionality and analytics cookies

These cookies exist to make your customer experience even easier. They enable us to analyze your use of our website in order to evaluate and improve our performance. They may be installed by us or by a third party on our behalf.

How and why do we use cookies?

Cookies allow web applications to respond to you as an individual. They allow the web application to tailor its operations to your needs, likes, and dislikes by collecting information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyze data about web page traffic and to improve our website to better meet our clients’ needs. This information is used for statistical purposes only.

Overall, cookies help us provide you with a better website and browsing experience by allowing us to monitor which pages are useful to you and which are not. A cookie does not give us access to your computer or to any information about you, other than to such information which you choose to share with us.

What if you don’t like cookies?

You can accept or reject cookies. You can adjust your preferences directly on our website using the CookieYes tool.

Please note, however, that rejecting cookies may prevent you from taking full advantage of the site.

You can also change your browser settings to delete cookies or prevent them from being stored on your computer or mobile device without your permission. Your browser’s help menu should provide information on how to manage these settings.

How often do you update your cookie notice?

We may amend this notice from time to time; for example, if we use different cookies for other operational, legal, or regulatory reasons. Please check back and review this notice to stay up to date about our use of cookies and other related technologies.

Security

The personal information we collect is stored in a secure environment. The people who work for us are required to respect the confidentiality of your information.

We use the following measures to ensure the security of your personal information:

SSL (Secure Sockets Layer) protocol;
Access management (only authorized persons can access this information);
Network monitoring software;
Data backup;
Login and password; and
Firewalls.

We are committed to maintaining a high level of privacy by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism is foolproof, there is always an element of risk when using the internet to transmit personal information.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy. However, we will not restrict your rights under this policy without your prior consent.

How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, the practices of this site, or your dealings with this site, contact WaterShed Monitoring’s Data Protection Officer:

Privacy Policy updated on May 28, 2024.